GENERAL:
These Terms and Conditions, together with any agreement, estimate, or proposal to which they are attached or referenced, constitute the entire agreement (the "Agreement") between PURCOR and the customer ("Customer"). PURCOR expressly rejects any additional or conflicting terms submitted by Customer unless expressly agreed to in writing by an authorized officer of PURCOR. Customer's acceptance of these Terms and Conditions, or receipt of services, constitutes acceptance of this Agreement.
RIGHT TO CANCEL AND CONTINUATION OF SERVICE:
Customer has the right to cancel this transaction at any time prior to midnight of the third (3rd) business day following the date of this Agreement, in accordance with applicable consumer protection laws. To exercise this right, the Customer must call and speak directly with a PURCOR customer service representative. Cancellations submitted via email, text, voicemail, or any method that does not involve a live phone conversation will not be accepted or deemed valid.
If the Agreement is canceled at any time after the initial service has been performed—regardless of whether the full term has been completed Customer agrees to pay the full initial service charge. This fee reflects labor, materials, and scheduling costs incurred by PURCOR.
Upon completion of the initial twelve (12) month term, services will continue at the same frequency and billing schedule (monthly, bi-monthly, or quarterly) on a month-to-month basis unless and until canceled by the Customer in accordance with the Cancellation and Early Termination provisions of this Agreement.
TERM AND PRICING:
The initial term of this Agreement is twelve (12) months, beginning on the date of the first service. Billing will occur on a recurring basis monthly, bi-monthly, or quarterly based on the service and payment plan and frequency selected by the Customer. Service frequency may include one-time, monthly, bi-monthly, quarterly, or annual visits, depending on the pest control program chosen.
After the initial 12-month term, the Agreement converts to a month-to-month agreement. At that point, the Customer may cancel at any time without incurring an early termination fee. Until cancellation, services and billing will continue according to the selected schedule.
Customer is responsible for payment of all services rendered through the date of cancellation.
CANCELLATION AND EARLY TERMINATION:
Customer may cancel this Agreement at any time by speaking directly with a PURCOR customer service representative. Cancellations must be made verbally. Submissions by email, text message, voicemail, or any other method that does not involve a live conversation will not be accepted or recognized as valid.
If Customer cancels this Agreement within twelve (12) months of their first service, an early termination fee of two hundred and fifty dollars ($250.00) will apply. This fee compensates for administrative costs, scheduling impacts, and any discounts extended for continued service. The fee is due immediately upon cancellation and may be charged to the payment method on file.
SPECIFIC EXCLUSIONS:
Customer agrees that this Agreement does not cover, and PURCOR shall not be liable for:
Any pest not specifically selected for service under this Agreement. Bed bugs, wood-destroying organisms, and mold are expressly excluded.
Personal injury or property damage resulting from biting or stinging pests.
Injuries due to failure to follow pre- or post-service instructions provided by PURCOR.
Damage to trees, shrubs, flowers, sprinkler systems, or structures interfering with service.
Odors or damage caused by pest death or decay in inaccessible areas (e.g., attics, crawl spaces, behind walls, or under flooring).
Injury or death to pets or animals that come into contact with treatment materials or devices.
LIMITATION OF LIABILITY:
TO THE FULLEST EXTENT PERMITTED BY LAW, PURCOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, REVENUE, OR PROFITS, REGARDLESS OF THE LEGAL THEORY INVOKED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PURCOR'S TOTAL LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY CUSTOMER FOR THE SPECIFIC SERVICE TO WHICH THE CLAIM RELATES.
CUSTOMER'S DUTY TO CORRECT CONDITIONS:
PURCOR may identify and report environmental or structural conditions conducive to pest infestations. If such conditions are not corrected by the Customer, PURCOR shall be released from further obligations under this Agreement upon written notice. Customer must report any sightings or concerns related to covered pests during the service term. Customer is responsible for ensuring the technician has proper, unobstructed access to all areas requiring treatment; securing or removing pets from the premises during service; keeping children and other individuals clear of treatment zones; removing personal belongings, stored items or debris that may impede service; and notifying PURCOR
ACCESS TO PROPERTY; SERVICE FEES; TERMINATION:
Customer must provide PURCOR full access to the service address at the scheduled service time. If access is denied or delayed, an additional service fee may be charged. Repeated denial of access may result in termination of the Agreement without further notice.
CHEMICAL SENSITIVITY NOTICE:
If Customer or any occupant has known or suspected sensitivity to pesticides, Customer must notify PURCOR in writing before any treatment occurs. PURCOR reserves the right to deny or discontinue service in such cases. Failure to provide prior notice constitutes assumption of risk and waiver of any related claims. Customer agrees to indemnify and hold harmless PURCOR for any related loss or claim resulting from undisclosed chemical sensitivities.
CHANGES IN LAW:
If changes in local, state, or federal law impact the services provided under this Agreement, PURCOR is authorized to take any steps necessary to comply. Any resulting additional services or costs will be the Customer's responsibility. If compliance is not feasible, PURCOR may terminate this Agreement immediately.
OWNERSHIP OF EQUIPMENT:
All equipment and service components provided by PURCOR remain its sole property. Upon termination, Customer authorizes PURCOR to retrieve any such property from the service address.
CONSENT TO COMMUNICATION:
Customer agrees to receive service-related communications, updates, and promotional offers from PURCOR and its affiliates via phone calls, text messages, email, prerecorded messages, and communications generated or delivered in whole or in part by automated systems or artificial intelligence (AI) technologies, using any contact information provided. This consent applies to both transactional and promotional communications and remains valid unless revoked as permitted by law.
FORCE MAJEURE:
PURCOR shall not be liable for delays or failure to perform resulting from causes beyond its reasonable control, including but not limited to weather, natural disasters, labor shortages, equipment failure, acts of government, pandemics, or supply chain disruptions.
OTHER PESTS:
This Agreement only applies to pests expressly included in the selected service plan. Treatment of other insects or organisms is excluded unless specifically agreed upon in writing.
PESTICIDE INFORMATION:
Upon request, PURCOR will provide the pesticide manufacturer's specimen label and Safety Data Sheet (SDS) for any products used.
ENTIRE AGREEMENT; SEVERABILITY:
This Agreement represents the full and complete understanding between the parties. No other verbal or written statements are binding. If any portion of this Agreement is held to be unenforceable, the remainder shall continue in full force and effect.
NON-PAYMENT:
In the event of non-payment, PURCOR may initiate collection proceedings or legal action. Customer agrees to pay all costs incurred, including reasonable attorneys' fees, court costs, and collection agency fees, as permitted by law.
ELECTRONIC SIGNATURE CONSENT:
By signing the Electronic Signature Acknowledgment and Consent Form, Customer agrees that their electronic signature is the legal equivalent of a manual, handwritten signature and affirms their intent to be legally bound by the terms of this Agreement. Customer further acknowledges that their electronic signature has the same validity, enforceability, and admissibility as a physical signature in accordance with applicable law, including the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA).
This consent applies to this Agreement and to all future agreements, authorizations, and communications that require a signature, provided the Customer elects to sign electronically. Under penalty of perjury, Customer affirms that any and all electronic signatures submitted are made voluntarily, with full knowledge and consent, and bind Customer to the same extent as a handwritten signature.